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Reception and Customer Care

Course Description

This course will equip you with the skills required to be a competent front line representative across a wide range of organisations with an emphasis on you becoming customer focused.  These soft skills will be developed in addition to the necessary computer and administrative expertise essential for office careers.


The qualification will assist you when seeking employment on reception desks, in customer service departments as well as equipping you to work in general office administration.  


The course will also provide an alternative access route to several Higher Certificate, Ordinary and Honours Degrees at Institutes of Technology and Universities.  

Course Duration

1 Year

Course Content

Year 1

  • Reception & Front Line Office Skills
  • Information and Administration
  • Text Production/Typing
  • Customer Service
  • Database Methods
  • Spreadsheets
  • Word Processing
  • Work Experience

Awarding Body

QQI - Quality and Qualifications Ireland

Entry Requirements

Entry Requirements for On-Line Applicants:

  • Leaving Certificate, LCVP, LCA or a level 4 certificate
  • or have reached the age of 18. 
  • Mature student

If the criteria above does not apply, you will be called for an information interview to secure a place on the programme. 

Work Experience

Work Experience is a core element of this programme providing an opportunity to put skills developed on the programme into use in a real working environment.  It allows students to create links with employers. 

Career Opportunities

Graduates may progress within KCFE to the Level 6 Advanced Certificate in Administration/Office Management.   

Alternatively, graduates can compete for places on a range of Higher Certificate and Degree programmes in third level institutions.

Customer Service Representative, Customer Care and Support, Telesales Agent, Call Centre Operator, Receptionist, Office Administration etc.  Examples of employers may include Vodafone, Three, FEXCO, Call Centres, Hotels,  etc. 

Course Fees

All students are required to pay the €10 application fee and €150 registration fee. Both of these fees are non-refundable. Students are also required to pay the €200 Government Levy (exemptions with valid medical card or evidence that you qualify for Maintenance Grant/Back to Education Allowance). Additional course specific fees will apply. Details of course specific fees are available on request from college office or when you apply online.


QQI Level 5 Certificate in Office Administration (5M1997)

Maintenance Grants

Applications To:
Student Universal Support Ireland (SUSI) a unit of City of Dublin VEC through

Enquiries & Applications

For enquiries and applications please refer to contact methods above or click the apply button below.

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